- Make sure you are using the most updated version of your web browser.
- Clear the cache of your web browser.
- Make sure you are using the latest version of your operating system.
- Try to disable any unnecessary browser extensions. To do so, go to the Preferences or Settings in your browser, click on Extensions, then temporarily disable all the extensions. If you are using Internet Explorer, please make sure to install and enable Flash player.
- Ensure the browser tab with the video is not muted, right-click on the browser tab of your stream and click on “Unmute tab” or “Unmute site”.
- Check the volume of your computer.
- There may be volume controls on your keyboard.
- If you are using a laptop, unplug any external speakers, headphones or screens.
- If you are using Bluetooth headphones, try reconnecting them with your computer.
We recommend using headphones for best sound quality.
- If you are using Internet Explorer, please make sure to install and enable Flash player.
- Test your internet connection speed with an online test.
- We recommend at least 3/mbps download speed.
- If you are using a VPN, try turning it off.
- If you are on wireless, try following these tips to improve the internet speed:
– Move your router to a central location in your home.
– Do not place your router close to a microwave or cordless phones, they can create wireless interference.
– Keep your router off the floor. You’ll have better signal strength if your router is on a shelf rather than behind or under furniture.
– Restart your router, to see if this may solve any internet connection issues.
- Try a different connection, like a mobile hotspot or a wired connection.
Please also remember that public networks can often have limited bandwidth.
Close any other open browser tabs that you do not need.
Close any other apps running on your computer that you are not using.
Leave the stream playing for up to a minute to allow for the quality to improve. If the quality is still low after a minute, check our tips on improving your internet connection.
- Your full computer screen.
- A specific app from your computer.
- A specific tab from your browser.
- Safari currently supports only sharing your main screen.