General usage



If the C2 Online – Montréal 2020 link is not working, please verify that you are using the correct link (the latest one that you received by email for this specific event) or click on the Join C2 Online – Montréal 2020 now button located on your digital pass in the Participant Space of the MEG portal.



In order to fully enjoy the C2 Online event, make sure you have access to a reliable wi-fi network (15 Mbps or more), use a computer and a recent version of your browser, and ideally, bring headphones.



No. The C2 Online – Montréal 2020 event platform is a web app and does not require VPN.



For this event, the platform is accessible as a web app only. You can access from a smartphone, although we recommend you use a desktop device for an optimal experience.



The platform is optimized for the current versions of Chrome, Firefox, Safari (11 and above) and Microsoft Edge (80 and above). If your device is not compatible with one of these default browsers, we advise you to update your device.



We recommend using a modern web browser such as Firefox or Google Chrome.

  1. Make sure you are using the most updated version of your web browser.
  2. Clear the cache of your web browser.
  3. Make sure you are using the latest version of your operating system.
  4. Try to disable any unnecessary browser extensions. To do so, go to the Preferences or Settings in your browser, click on Extensions, then temporarily disable all the extensions. If you are using Internet Explorer, please make sure to install and enable Flash player.



All of the event’s sessions and information is displayed in your browser’s timezone. You always see the C2 Online programming according to your local device time.



Please note that our event feeds have moderators who approve the posts before they are displayed. Because of this, posts may not appear directly, but should appear once they are approved.



Questions you send in the Q&A panel are often moderated and managed by panelists. As soon as they see your question and decide that it’s relevant for the discussion, they will approve it and the question will appear in the list.



Yes, the C2 Online platform will be accessible for up to 30 days after the event.

 

Broadcasting technology



Click on volume icon on the video player to adjust the volume, or hover over the icon and slide the volume bar to increase the volume.

  1. Ensure the browser tab with the video is not muted, right-click on the browser tab of your stream and click on “Unmute tab” or “Unmute site”.
  2. Check the volume of your computer.
  3. There may be volume controls on your keyboard.
  4. If you are using a laptop, unplug any external speakers, headphones or screens.
  5. If you are using Bluetooth headphones, try reconnecting them with your computer.

We recommend using headphones for best sound quality.




Make sure the video is not paused, if you see the Play ▶️ icon, click the icon to resume watching.

  1. If you are using Internet Explorer, please make sure to install and enable Flash player.
  2. Test your internet connection speed with an online test.
  3. We recommend at least 3/mbps download speed.
  4. If you are using a VPN, try turning it off.
  5. If you are on wireless, try following these tips to improve the internet speed:
    – Move your router to a central location in your home.
    – Do not place your router close to a microwave or cordless phones, they can create wireless interference.
    – Keep your router off the floor. You’ll have better signal strength if your router is on a shelf rather than behind or under furniture.
    – Restart your router, to see if this may solve any internet connection issues.
  1. Try a different connection, like a mobile hotspot or a wired connection.

Please also remember that public networks can often have limited bandwidth.




Be sure to use a recently updated web browser such as Firefox, Google Chrome or Safari.

Close any other open browser tabs that you do not need.

Close any other apps running on your computer that you are not using.




We use adaptive streaming quality, which means that you may see lower quality video just at the very beginning of the stream (so you can join quickly), or if your internet connection is slow.

Leave the stream playing for up to a minute to allow for the quality to improve. If the quality is still low after a minute, check our tips on improving your internet connection.




Unfortunately, some speakers may have a temporarily slower internet connection, which can affect their audio/video. This is not something you can fix as a viewer.



Pause the video by clicking the Pause ⏸ icon, then resume the video again after a few seconds by clicking the Play ▶️ icon.



Screen sharing is fully supported in Google Chrome and Mozilla Firefox browsers, where you can choose between sharing:

  • Your full computer screen.
  • A specific app from your computer.
  • A specific tab from your browser.
  • Safari currently supports only sharing your main screen.



You can contact our e-concierge team through the platform by clicking on “Need Help?” at the bottom of the left bar menu.