eConcierge Extraordinaire (7 openings)

Job posting

Mandate

eConcierges Extraordinaire are experts on the Movin’On Summit event. They function as resources both before and during the events. They are responsible for anticipating participants’ needs, finding the answers to all of their questions, and seizing every opportunity to deliver world class concierge service through online channels such as event platforms, chat, email, as well as over the phone.

 

Tasks

  • Deliver best-in-class (courteous, hospitable, and proactive) support via email, phone and within the event platform channels in both English and French; in compliance with established decorum, agreed upon processes, and tone of voice
  • Utilize internal CRM software tools, event platform navigation and support channels to resolve customer queries and other inbound requests
  • Provide daily reports to team lead on customer service volumes, participant satisfaction,  trends and issues
  • Moderate sessions and platform ensuring a dynamic event with engaging participation
  • Tasked with supporting the Participant Experience and Business Development teams with data management, tracking of assets, registration, activations; as well other related duties
  • Support the content integrator and ensure that all crucial information is captured within the event platform

 

Qualifications and skills required 

  • BA in business administration, communications, hospitality or other related program and/or other relevant experience
  • Minimum 1 year of significant experience in customer service in a high-pressure environment, ideally online
  • Comfortable with business and CRM  software as well as with learning to use new platforms
  • Must be bilingual (FR/EN); reading, writing and spoken. Proficiency in another language(s) is a considerable asset

 

Qualities sought   

  • Strong interest in business creativity and a passion for providing high-quality experiences
  • Outstanding interpersonal skills, problem solver and multi-tasking abilities
  • Proactivity and rapid adaptation to unforeseen circumstances
  • Exemplary sense of conscientiousness, discipline and autonomy

 

What we offer:

An opportunity to collaborate and create with some of the smartest, coolest and most interesting people in the industry.

We have different eConcierge sub-positions within the program. The mandate remains the same for each of these positions. Each Concierge will receive full training. 

All candidates must be available to work 5 days per week starting March 29th and/or April 19th to June 4th, 2021:

Host Affiliates eConcierge (1 opening)
March 29th-June 4th (10 weeks)

VIP eConcierge Extraordinaire (2 openings)

March 29th-June 4th (10 weeks)
April 19th-June 4th (7 weeks)

eConcierge (4 openings)

March 29th-June 4th (10 weeks)
April 19th-June 4th (7 weeks)

Must be available to support participants throughout the event, from platform opening to closing (8am to 6pm).

Send us your CV and a cover letter explaining who you are and why you want to be a Lead eConcierge Extraordinaire. Please include your availability from March to June and send it to conciergemos@c2.biz. Please send a single email titled “Application – Lead eConcierge Extraordinaire,” directed to the above-mentioned address.  

The deadline to submit your application is April 12th, 2021.

C2 is an equal opportunity employer and does not condone discrimination on the bases of race, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information or other non-merit based factors. All applicants will be considered.

N.b. Only shortlisted candidates will be contacted.

 

About C2

It is C2’s belief that, as people, the solutions to challenges big and small reside within us. And by convening, connecting and engaging we can contribute to overcoming complex problems and leverage creativity to propel the economy, society and organizations forward.

We are conveners of B2B communities — ours and our clients

C2 creates and delivers major conferences, digital events, strategies and programmes in cities around the world such as Amsterdam, San Francisco, Singapore, Sydney, Milan, Paris and Abu Dhabi, as well as assisting with the last G7 in Canada. We also work with clients such as Michelin, EY, IBM, Microsoft, YPO and many more.

We are proud of Montreal, our home base and creative inspiration. We celebrate the city and our own unique convening capabilities with our proprietary and award-winning C2 Montreal event (which has won Best Kick-A** Experience for the last two years running at Eventex).

C2 also plays on the world stage. We are a proud member of kyu, a collective of strategically curated creative organizations around the world including Sid Lee, IDEO,  Kepler, SYPartners, BeWorks and many others. Each shares a belief that creative collaboration yields new solutions to the world’s most challenging problems.

We are a diverse and tightly knit team. We have each other’s backs.  We embrace teamwork, change and innovation, and we humbly want to make a difference with what we accomplish.

And while 2020 presented its own enormous challenges, we were able to navigate it, and we now have momentum and a clear game plan. So we are looking for more talented people — maybe you!